Welcome to PureYoga Shop’s FAQ section. Here you’ll find answers to common questions about our premium yoga products, shipping policies, and more. We’ve designed this guide to support your yoga journey with the same mindfulness we bring to our products.

Product Questions

What types of yoga products do you offer?
We specialize in high-quality yoga essentials including:
  • Yoga Mats for all practice levels
  • Yoga Blocks and Bolsters for support and alignment
  • Therapeutic Eye & Neck Pillows for relaxation
  • Yoga Straps for flexibility and alignment
  • Fitness Accessories to enhance your practice
  • Specialty Therapy Accessories
Each product is selected with care to support your yoga journey.
Are your products eco-friendly?
Absolutely! We prioritize sustainability in both our products and packaging. Many of our items are made from natural, renewable materials, and we use 100% recyclable packaging to minimize environmental impact.
How do I choose the right yoga mat?
Consider your practice style and personal preferences:
  • For stability: Choose thicker mats (5mm+)
  • For travel: Lightweight, thin mats are ideal
  • For hot yoga: Look for moisture-wicking materials
  • For joint support: Extra cushioning is best
Need personalized advice? Email us at [email protected].

Shipping & Delivery

Where do you ship?
We proudly serve yogis worldwide! Our global delivery reaches most countries, excluding some remote areas in Asia and other select locations. From our home in Las Vegas to yours, we’re committed to bringing yoga essentials to your doorstep.
What are my shipping options?
We offer two mindful shipping choices:
  1. Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days after dispatch
  2. Free Eco Shipping: Via EMS (orders over $50), arrives in 15-25 days after dispatch
All orders are processed within 1-2 business days with careful quality checks.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website at pureyogashop.com.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. To be eligible for return:
  • Items must be unused and in original condition
  • Original packaging must be intact
  • A return authorization must be obtained by emailing [email protected]
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is complete.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
How do I reset my account password?
Visit our login page and click “Forgot Password.” You’ll receive an email with instructions to create a new password. If you need assistance, our support team is happy to help at [email protected].

Additional Support

What if my question isn’t answered here?
Our yoga-loving customer care team is always here to help! Email us at [email protected] with any questions about your practice essentials. We typically respond within 24 hours during business days.
Do you offer gift wrapping or special notes?
Yes! During checkout, you’ll find an option to add a gift message. While we don’t offer traditional gift wrapping (to maintain our eco-friendly commitment), we ensure all gifts are packaged with care and mindfulness.

Thank you for choosing PureYoga Shop to support your practice. Namaste.